Get In Touch

We’re a small, dedicated team and aim to respond to all inquiries within 24 hours. Your questions and concerns mean a great deal to us, so please understand that we are doing our best responding to everyone in a timely manner, thank you!

Have a question? No problem:) In case it has already been answered, please be sure to check out our FREQUENTLY ASKED QUESTIONS section below.

    Frequently Asked Questions!

    To place an order you must be at least 19 years old. All prices are in Canadian dollar. Payments are processed using electronic money transfer (Interac E-transfer/EMT) or with bitcoin. We only ship in Canada.

    Please keep in mind when checking out and paying via e-transfer that the payment will not get processed until we answer the “security question” provided during the E-transfer, so please allow us some time to do that after placing an order.

    Pick the products you want on our site and add them to your cart. After you have created your order, follow the check out process to provide us the order, shipping and payment information necessary to complete the order. Your cart can be found on the top right of any page, or the floating cart icon on the bottom left of your screen as you scroll through the page.

    Please keep in mind when checking out and paying via e-transfer that the payment will not get processed until we answer the “security question” provided during the E-transfer, so please allow us some time to do that after placing an order.

    We aim to ship orders within 48 hours of receiving payment, and we do not ship during weekends and holidays. Once your order has shipped we will email you your tracking number. Please allow 48 hours for the tracking number to be submitted into Canada Post’s system, and sometimes longer because of COVID-19.

    We only ship in Canada and charge a flat fee of $20 for shipping with Canada Post. All orders of $200 or more qualify for free shipping.

    For all orders of concentrates (CBD isolate powder and CBD distillate) and tincture bottles where the shipping cost is $30 or less we ship using Canada Post Xpresspost. For all orders of tincture bottles with shipping costs over $30 we ship using Canada Post Expedited Parcel. Xpresspost shipping times are normally 1-5 business days and sometimes longer for remote regions. Expedited parcel shipping times are normally 1-7 business days.

    If an item is damaged in transit, please send us as many detailed photos as necessary of the item and packaging ASAP that will help give us a clear idea of the damage on arrival. We’ll send you a free replacement either immediately or with your next order depending on circumstances, shipping costs and your preference.

    If your package doesn’t arrive and could be lost or stolen, please inform us immediately and we’ll start an investigation with Canada Post. Please don’t do this yourself since Canada Post requires the sender to initiate the investigation. If the investigation is not successful and you still haven’t received your package, we’re happy to replace up to a maximum of $200. We guarantee this the first time it happens. Any repeat occurrences will be investigated and decided on a case by case basis. If you have concerns about this policy when placing larger orders, please talk to us before you place your order but at the moment we can’t afford to replace orders over $200.

    Orders on-hold that do not receive payment within 24 hours are cancelled to keep up with stock and inventory in the event another order has been placed around the same time and stock is temporarily low, so it wouldn’t be fair to keep it when another customer has requested it.

    If incorrect information is used when the E-transfer is sent we will not accept it. Please see exactly how the transfer should be sent with the information we provided after you place an order and in your follow-up confirmation email.

    Please email us at truleaforganic@protonmail.com and we will send you an informative guide with instructions.

    We accept bitcoin directly, but other cryptocurrencies indirectly.

    If you have other cryptocurrencies you would like to use, we suggest using a service like flyp.me or changelly.com to convert them into bitcoin.

     

    All our products are organically grown and third party lab tested for potency and purity. We test each new batch to ensure it’s of the highest quality and safe for our customers. Our certificates of analysis for our CBD isolate and distillate are up to date and available upon request. Please ask us to see the reports.

    Our CBD isolate powder is ~99.87% pure with 0% THC, and is the base for our CBD isolate tincture. Our CBD distillate/raw oil is approximately 80% CBD, 10% other minor cannabinoids (e.g. CBG, CBC, CBN, THC and others), and 5-10% naturally occurring terpenes. It is the base for our CBD full spectrum tincture.

    The tinctures also contain 100% organic coconut derived MCT oil.

    Some users report ingesting it takes longer to feel, works slower overtime (lasts longer), and is less readily bio-available. If you use it as a tincture you feel it faster, does not last as long, and is more readily bio-available.